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Privacy Policy

Effective date: October 08, 2018

Permit Report, LLC (“us”, “we”, or “our”) operates the www.permitreport.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.permitreport.com

Definitions

Service
Service is the www.permitreport.com website operated by Permit Report, LLC
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Permit Report, LLC uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Permit Report, LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Permit Report, LLC may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
For payment processing purposes
To comply with the law

Retention of Data

Permit Report, LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Permit Report, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Permit Report, LLC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Permit Report, LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Permit Report, LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Permit Report, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Permit Report, LLC
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Permit Report, LLC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Permit Report, LLC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Authorize.net
Their Privacy Policy can be viewed at https://www.authorize.net/company/privacy/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By visiting this page on our website: www.permitreport.com/support
By phone number: 1-800-607-0544
By mail: 13400 Riverside Dr. Suite 202, Sherman Oaks, CA 91423

Please confirm that you agree to our privacy policy

- Terms & Conditions

Terms, Conditions and Limitations of Liability

The Permit Report (“Report”) was prepared by The Permit Report, LLC., a California limited liability company solely for and may be used only in connection with the transaction presently contemplated between this buyer and this seller relating to the property address (“Property”) and assessor’s parcel number (“APN”) furnished to The Permit Report as shown on page 1 of the Report. This Report is subject to these terms, conditions and limitations of liability.

Accuracy:

The Seller or seller’s agent is responsible for verifying the accuracy of the property address and APN within five (5) days of receipt of this Report. Upon notification of an inaccurate address or APN within said 5-day period, The Permit Report will issue a replacement report. The information contained in this Report is based on those documents available on the date shown on page 1 of this Report and is valid only as of the date shown on page 1 of this Report.

Cancellation Policy:

Client may cancel their request for no charge until the end of the business day on the date the report was requested. If the report was requested anytime after the end of the business day, the client will have until the following business day to cancel the request. Customers are allowed to cancel their requests except if the report has been completed.

Please note that Permit Report, Inc. will assess a fee of $59.95 for Residential Reports, $79.95 for Commercial Reports, including any jurisdictional copy fees for reports that are cancelled after the deadline mentioned above.

Voided orders:

All reports undergo a thorough research process. If there are no results for copies of permits associated to the property requested, the order will be voided. If the order is voided, there will be a $25 fee for time spent on the research of the property requested. All jurisdictional fees will apply.

Payment:

A credit card is required at the time of ordering a report. The credit card will be authorized for funds and will be charged at the time of report completion. An invoice will be available to the customer on the customer’s account when the research has been completed. Once the payment has been received, the report will be available to download directly from the customer’s account.

Jurisdictional Copy Fees:

All government records are subject to public access under the Open Public Records Act (“OPRA”), unless specifically exempt. Government offices and public agencies may request copy fees to be paid prior to releasing the copies of records. Permit Report will fund the jurisdictional copy fees but client is expected to reimburse Permit Report, Inc. Receipts can be provided upon request.

Rush Requests:

Rush requests guarantee a 1-day turn around for any residential report within the City of Los Angeles that is placed before 10 am on any given day (Monday through Friday). Any request placed after 10 am, will be processed the following business day. The rush request comes at an additional cost from the regular priced report.

Status Update:

Residential reports within the City of Los Angeles will be completed within 2-4 business days (unless it’s a rush request). Commercial reports within the City of Los Angeles will be completed between 3-5 business days. Any report outside of the City of Los Angeles will be completed in 5-10 business days and cannot be expedited. Refer to the Records Act information for further information.

California Records Act:

The California Public Records Act (California Government Code §6250 et. seq.) provides the public with important rights to obtain access to records held by public agencies in the state. In accordance with the Public Records Act, the City has 10 calendar days to respond to any request for public documents by indicating whether the documents exist and/or making the documents available, unless otherwise specified.

Freedom Of Information Act:

The Freedom of Information Act (FOIA) has provided the public the right to request access to records from any federal agency. It is often described as the law that keeps citizens in the know about their government. Federal agencies are required to disclose any information requested under the FOIA unless it falls under one of nine exemptions which protect interests such as personal privacy, national security, and law enforcement.

Limitations:

The Permit Report will not be liable for documents which are not contained in the governmental or public files and records for the Property on the date of the Report.

GOVERNMENTAL OR PUBLIC FILES MAY NOT CONTAIN ALL PERMITS PERTAINING TO THAT SUBJECT PROPERTY AT THE TIME OF THE SEARCH, THEREFORE THE PERMIT REPORT, INC. IS NOT RESPONSIBLE OR LIABLE FOR ANY PERMIT THAT CAN NOT BE FOUND AT THE TIME OF THE PERMIT SEARCH.

This Report is for the exclusive use and reliance of the buyer, seller, listing agent/broker and selling agent/broker, if any, involved in the current transaction. This Report is not intended to be and may not be used for any other purposes, including but not limited to appraisal or valuation of the Property or a certificate that the Property complies with current laws, statutes, regulations and codes. This Report may not be used by or relied upon by any other parties, including but not limited to lenders or subsequent buyers of the Property. There shall be no third party beneficiaries to this Report regardless of their relationship with or to the buyer, the seller, the listing agent/broker, the selling agent/broker or the Property. The Permit Report makes no representations, promises or covenants as to the Report’s effect on the value of the Property as a result of the various items contained in this Report.

The information provided in this Report is time-sensitive and may be considered accurate only as of the date shown on page 1 of this Report. Governmental actions occurring after the date shown on page 1 of this Report are not disclosed. Additional items, including but not limited to permits, applications, violations and/or city approved changes, not available from governmental agencies or public records as of the date shown on page 1 of this Report are not disclosed. The Permit Report shall have no duty or obligation to inform the buyer, the seller or their respective agents/brokers of any changes or governmental actions pertaining to or affecting the Property which become effective after the date shown on page 1 of this Report.

The Permit Report has relied solely upon records, statutes and information specifically referred to in this Report for preparation of this Report. The records and information were supplied by various governmental or public agencies. The Permit Report has assumed that the records and information supplied by various governmental and public agencies are complete and accurate. Consequently, The Permit Report shall not be responsible for any inaccuracies or omissions in governmental or public records or in information reported by various governmental or public agencies. No physical inspection of the Property has been made for purposes of preparing this Report.

Responsibility:

Under no circumstances will The Permit Report be responsible for errors in the data obtained from governmental or public agencies. The Permit Report recommends that if any party to this transaction has any concerns or questions regarding information contained in this Report, they contact the appropriate governmental, public, local or state agencies.

ACCEPTANCE OR USE OF THIS REPORT, OR EXECUTION BY THE BUYER, SELLER, OR THEIR RESPECTIVE AGENTS, CONSTITUTES APPROVAL AND ACCEPTANCE OF THE TERMS, CONDITIONS, AND LIMITATIONS STATED HEREIN. The Permit Report SHALL NOT BE LIABLE FOR LOST PROFITS, DIMINUTION IN PROPERTY VALUE OR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH, OR ARISING OUT OF, THE PREPARATION, ISSUANCE, OR USE OF THIS REPORT.

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